TERMS OF SERVICE
⚖️ CAVELLE LONDON – TERMS OF SERVICE
This website is operated by Cavelle London.
Throughout the site, the terms “we”, “us”, and “our” refer to Cavelle London.
Cavelle London offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms and policies referenced herein and/or available by hyperlink.
These Terms apply to all users of the site, including browsers, vendors, customers, and contributors of content.
Please read these Terms carefully before using our website.
By accessing or using any part of the site, you agree to be bound by these Terms.
If you do not agree, you may not access the website or use any services.
🏢 Article 1 – Identity of the Company
Company name: Cavelle London
Chamber of Commerce (KVK) registration number: [VUL HIER JE KVK-NUMMER IN]
Registered address: [VUL HIER JE ADRES IN]
Email: info@cavellelondon.com
Our store is hosted on Shopify Inc., which provides us with the e-commerce platform that allows us to sell our products and services to you.
📋 Article 2 – Applicability
These Terms apply to every offer made by Cavelle London and to every distance contract and order concluded between Cavelle London and the consumer.
By placing an order on our website, you acknowledge that you have read, understood, and agreed to these Terms.
We reserve the right to update or modify these Terms at any time without prior notice.
It is your responsibility to review this page periodically for updates.
🛍️ Article 3 – The Offer
All product descriptions, prices, and availability are subject to change without notice.
We make every effort to ensure our listings are accurate, but errors may occasionally occur.
Prices are shown in GBP (£) and exclude any potential import duties or taxes for international orders.
Images are for illustrative purposes only; slight color variations may occur due to monitor settings.
🧾 Article 4 – The Contract
A contract is established once the customer completes checkout and receives a confirmation email.
Cavelle London reserves the right to refuse any order if fraudulent or suspicious activity is detected.
We ensure that our website uses secure SSL encryption for all payment transactions.
💳 Article 5 – Payment
Payments must be completed at checkout using one of the available payment methods (e.g., credit/debit card, Apple Pay, Google Pay).
If payment fails or is disputed, we reserve the right to cancel the order.
All prices are final at the time of purchase.
📦 Article 6 – Shipping and Delivery
Orders are processed within 1–2 business days and typically delivered within 6–9 business days.
In rare cases, delays may occur due to customs inspections, courier delays, or high demand.
Cavelle London works with trusted logistics partners to ensure timely delivery, but we are not liable for delays beyond our control.
Customers are responsible for any customs duties, import taxes, or fees imposed by their destination country.
🔁 Article 7 – Returns and Refunds
You have 30 days from receipt of your order to initiate a return.
To be eligible, items must be unused, unworn, and in their original packaging.
Return shipping costs are the responsibility of the customer.
For hygiene reasons, certain items (such as underwear and intimate apparel) are excluded from return.
Refunds will be issued to your original payment method within 30 days after inspection and approval.
For full details, please see our [Refund Policy].
🧾 Article 8 – Right of Withdrawal
Customers have the right to cancel their purchase within 30 days of delivery without providing a reason.
To exercise this right, please contact us at info@cavellelondon.com.
Items must be returned in their original condition.
Cavelle London is not responsible for lost or untracked return shipments.
💰 Article 9 – Pricing and Taxes
All prices are displayed in British Pounds (GBP).
Cavelle London is not responsible for additional customs or import fees that may apply depending on your country’s regulations.
We reserve the right to correct any pricing errors, even after an order has been submitted.
🛡️ Article 10 – Product Warranty
We guarantee that our products meet reasonable expectations of quality and durability.
If you receive a defective or incorrect product, please notify us within 14 days at info@cavellelondon.com, and we will arrange a replacement or refund.
Damage resulting from misuse or normal wear and tear is not covered by warranty.
🧭 Article 11 – Complaints Procedure
If you experience an issue with your order or our services, please contact us directly at info@cavellelondon.com.
We will respond to your inquiry within 14 business days.
If your complaint requires further investigation, we will notify you of the extended handling time.
⚖️ Article 12 – Liability
Cavelle London shall not be held liable for any indirect, incidental, or consequential damages resulting from the use of our products or website.
Our liability is limited to the purchase price of the product in question.
🌍 Article 13 – Applicable Law
These Terms of Service and any disputes arising from them shall be governed exclusively by Dutch law, regardless of where the customer resides.
📩 Article 14 – Contact Information
For questions regarding these Terms of Service, please contact:
📧 info@cavellelondon.com
🏢 Cavelle London
KVK: 98135643
Adres: 9201 TB