REFUND & RETURN POLICY

💸 CAVELLE LONDON – REFUND & RETURN POLICY

At Cavelle London, we take pride in the quality of our products and strive to ensure every customer is satisfied with their purchase.
If, however, you are not fully satisfied, please review our return and refund policy below.
By placing an order, you agree to the terms and conditions outlined here.

📦 RETURNS

Timeframe:
You may request a return within 30 days of receiving your order.
After 30 days, we unfortunately cannot offer a refund or exchange.

Conditions:
To be eligible for a return, your item must:

  • Be unused, unworn, and in the same condition as when you received it.

  • Be in its original packaging (including tags and protective wrapping).

  • For hygiene reasons, all returns must be clean and free of any wear or residue.

Please note:
Return shipping costs are the responsibility of the customer.
Depending on your location, return shipping fees can start from approximately £15–£20.
Before confirming a return, our support team may offer alternative solutions that could be easier or more cost-effective for you.

Exclusions:
For hygiene and safety reasons, certain products cannot be returned — including underwear, lingerie, hosiery, and intimate apparel.

✉️ HOW TO START A RETURN

To begin your return, please contact our support team at:
📧 info@cavellelondon.com

Include the following information in your email:

  • Your full name and order number

  • The reason for the return

  • A photo of the item (if damaged or defective)

  • Your contact details

Once your return request is reviewed, we’ll provide you with detailed instructions on how to send your item back.

💰 REFUNDS

Procedure:
Once we have received and inspected your return, you will be notified via email.
If your refund is approved, it will be issued to your original payment method within 30 days.

Delayed or Missing Refunds:
If 30 days have passed and you have not received your refund, please check your bank or credit card provider.
If the refund is still not visible, contact us directly at info@cavellelondon.com — we’re happy to assist.

🚚 RETURN SHIPPING COSTS

Customers are responsible for the cost of return shipping.
We recommend using a tracked courier service, as we cannot be held responsible for lost or untracked returns.
Please note: return shipments are sent to our international logistics center, and shipping costs vary by region.

⚠️ EXCEPTIONS

If you receive an incorrect or defective item, we will replace it at no extra cost.
Should the same issue occur again, you will receive a full refund.

🚫 ORDER CANCELLATIONS

Once an order has been placed, it cannot be canceled due to our automated processing system.
Please double-check all order details before confirming your purchase.

💬 CONTACT

If you have any questions or concerns regarding our Return & Refund Policy,
please contact our support team at:
📧 info@cavellelondon.com

We’re here to help ensure your experience with Cavelle London remains exceptional.